Can I use an iPhone? SpeedLink's mobile app is only available in either Windows 6 or 6.5 and Android. An iPhone app may be available in the future. back to top
What type of insurance do I need? You technically require Hire and Reward motor insurance as you will be operating a commercial vehicle. However, you will find that if you insist on 'haulage' insurance rather than 'courier' insurance, you will find the premiums far lower. back to top
Do I pay for my own fuel? Yes. SpeedLink Owner Drivers supply a vehicle, insurance and fuel. back to top
Am I guaranteed a backload on each job? SpeedLink cannot guarantee a backload every time. However, the rate that you are paid per loaded mile takes into account that you will be returning empty. The rates SpeedLink pays make it economically viable to return empty. We will always endeavor to co-load or backload you wherever we can. back to top
Can I get started in the next few days? Perhaps. SpeedLink makes every effort to get you setup as quickly as possible so that we can get you out on the road right away. You will however be required to attend a 1 hour Induction Session prior to starting. back to top
Do I need to be an EU/UK National to work for SpeedLink? Although you will be self employed, we still require that each Owner Driver is eligible to work in the UK. You may be asked to forward a copy of your UK/EU passport, UK NI number or passport showing the appropriate visa. back to top
Can I decline work without affecting my membership? Yes. SpeedLink endeavors to be as flexible as possible with all Owner Drivers. The only exception to this is if you have accepted a job and then back out at the last minute. Cases like this make it very difficult for dispatch to operate effectively. Continued instances of this nature may well lead to your membership being suspended or terminated. back to top
Can my partner or friend drive for me? Do they have to sign up too? Yes - Your partner or friend is permitted to operate your vehicle on your behalf in exceptional circumstances. If it is to become a regular occurrence or you need them continually operate for you, they will need to sign of for a full membership. back to top
Is my membership transferable? No. Memberships are not transferable at this time. back to top
How often will I get paid? SpeedLink emails an earnings statement to Owner Drivers on or around the 15th of the month covering the previous calendar month. You will be required to invoice SpeedLink for the amount shown on this statement in order to get paid. It may take a little more than a month to receive your first pay but once you get into the cycle, your pay will effectively be monthly. back to top
Will I get paid on the same day every month? The relationship between the company and Owner Drivers are similar to business/supplier relationships. Whilst SpeedLink will make the best effort to get you paid as soon as possible, pay dates are affected by the speed of submission on your invoice, when the Accounts team are on duty, what holidays or weekends fall in between, etc, etc, back to top
How do I sort out a problem with my pay? SpeedLink does not under any circumstances field telephone queries regarding drivers pay. All queries need to be emailed to email@example.com which will be processed within 5 days. We suggest that you invoice us according to the statement you receive from Accounts to get your invoice in the pipeline and raise a query at the same time. back to top
How much extra will I be paid for jobs in excess of 500 miles? Owner Drivers receive an additional £30 for subsistence. This will cover most B&B/budget hotel expenses if you chose to stay in accommodation. Or, if you want to pocket this instead, that is up to you. back to top
During the summer holiday period from Monday July 23 to Friday August 31, SpeedLink's contact centre will operate on shortened opening hours from 09:00 - 17:30. Regular office hours will resume at 08:00 Monday September 3rd. SpeedLink will continue to offer a 24 hour a day, 7 day a week service providing bookings are made during contact centre opening hours.
We thank you for your understanding and we wish you a pleasant summer holiday.